And then...

Dear Mr Nixon,

I have received a telephone call from your Landlady this morning in relation to the cleaning issues raised. I'm afraid that she is not in a position financially to undertake any cleaning to the walls.

You specified as a condition of moving in that you would like the furniture removed and a reduction on the rent, which the Landlady agreed to do, but i'm afraid that she does not wish to undertake any work in terms of the decor at this time.

Kind Regards

Louise.