The unfolding flat cleanlines saga...

Dear Louise

I have made several adjustments to the inventory and would like to express in writing how dissatisfied I was with the condition of 6 Johnstone Court when I moved in on the 20th of June this year.

The flat had not been cleaned, it hadn’t even been hovered. I don’t have to describe the state of that flat, as for the most part, it is actually alluded to adequately within the inventory. The words ‘soiled’ or ‘heavily soiled’ appear 9 times, ‘Dirty’ and ‘Dusty’ appear 5 times each, and ‘mouldy’ 6 times. The words ‘scuffed’, ‘grubby’ and ‘damp’ also make several appearances. Yet despite this, no attempt has been made to rectify these problems. I’ve made several additions that further describe the problems with cleanliness in the flat.

Furthermore, the pictures included with the inventory are highly misleading. They don’t resemble the flat I moved into, they don’t even resemble the state of the flat when I viewed it a few weeks earlier – I have pictures which back this up. The inventory states that it was prepared on the 16th June 2009; these pictures cannot have been taken at that time. I have included some pictures of my own that better reflect the state of the flat when I moved in.

I have contacted the East Croydon branch numerous times in the past three weeks, yet no action has been taken. I emailed them pictures of the flat this last week, but no response has been received yet. I am deeply dissatisfied with the level of service I have received from Bairstow Eves. Unless this matter is resolved and 6 Johnstone Court is cleaned properly, I may be forced to withhold the rent. I do not wish to take this action, but I refuse to pay for a flat which is ‘heavily soiled’ and refuse to let Bairstow Eves ignore this problem any longer.


Yours sincerely


David Paul Nixon