Sunday, October 18, 2009

I responded thus....

Dear Kelly,

Although I am glad that the landlady has finally decided to take some action, I resent the notion that this is an act of ‘good will’. THE PROPERTY SHOULD HAVE BEEN CLEANED BEFORE I MOVED IN!

I find it absolutely staggering that a high-street estate agent can be so complacent in letting a property which is so obviously below an acceptable standard of cleanliness. The inventory that was performed prior to me moving in mentions the word soiled 9 times, dusty 5 times, dirty 6 times, mouldy 6 times, scuffed 3 times, damp twice and grubby once, and this was before the furniture was taken out, revealing more serious damp. In my last letter I asked you and the landlady to look at the pictures I sent back with inventory and to ask yourselves whether you would be happy to live in a property in this condition. You have not responded to this question, which is very conspicuous.

Employing a cleaner to ‘attempt’ to clean ‘some’ of the areas is totally unacceptable. It is the landlady’s responsibility to take care of this problem. Even though the damp has been described as ‘condensation’ I would still be well in my rights to report the property to the environmental health department if it were not removed.

I am tired of this farce. I have now decided to vacate 6 Johnstone Court. However, before I move out I want my agency fees refunded in full. I moved into the property in good faith. Bairstow Eves Lettings let the property, despite the comments in the inventory relating to dirt, mould and damp, thus violating housing regulations and potentially putting my health at risk. You then offered a truly abysmal level of customer service by ignoring my phone calls and emails for two months, further putting my health at risk, and then only responding to my complaints until after I stopped paying rent. If all my fees are returned, then I will pay all outstanding arrears, unless of course you do consider this to an acceptable way for an estate agent to fulfil their responsibilities. If not, then an apology would also be appropriate.


David Nixon


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